Refund policy

Last Updated: September 24, 2026

At B.C KELL & V.D KELL (zrwytd-s0.myshopify.com), we believe that a well-organized kitchen brings peace of mind to every home. We stand behind the quality of our kitchen essentials—from our heavy-duty food sealing clips and precision peelers to our space-saving refrigerator storage boxes. If for any reason you are not entirely delighted with your purchase, we are here to ensure your return and refund process is simple, fair, and transparent.

30-Day Happiness Guarantee

We offer a 30-day return window, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a standard return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be kept in its original packaging with all protective materials intact.

  • You will need to provide the receipt or valid proof of purchase (such as your order confirmation email).

Damaged, Defective, or Incorrect Items

Your satisfaction is our utmost priority. Please inspect your order upon reception. If you receive a product that is broken during transit, defective (e.g., a broken seal clip hinge or cracked fridge container), or if you received the wrong item, please contact us immediately at [email protected].

Include your order number and clear photos/videos showing the issue. We will review your claim swiftly and provide a pre-paid shipping label or issue a replacement/full refund at no additional cost to you.

How to Initiate a Return

  1. Contact our support representative, shane mawson, at [email protected] with your order number and the reason for return.

  2. Once your return request is authorized, we will provide you with step-by-step return instructions.

  3. Securely pack the item in its original packaging to prevent damage during transit.

  4. Mail your return package to our designated returns facility:

    Return Address: Attention: Returns Department - shane mawson

    B.C KELL & V.D KELL

    12 doctor lawson pl

    rooty hill NSW 2766

    Australia

Note: Returns sent back to us without prior authorization will not be accepted.

Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: B.C KELL & V.D KELL covers all return shipping fees.

  • Change of Mind / Customer Preference: If you are returning an item because you no longer need it or ordered the incorrect product, you will be responsible for paying the direct return shipping costs. Shipping costs are non-refundable.

Refunds & Processing Time

  • Once your return package is received and inspected at our Australia facility, we will send you an email notification confirming receipt.

  • We will inform you whether your refund has been approved or rejected based on the condition of the returned item.

  • If approved, your refund will be automatically processed back to your original payment method within 5 to 7 business days. Please remember it may take additional time for your bank or credit card company to post the transaction.